Shipping Policy

What shipping costs

Standard ground shipping is included in the listed price of every order. There is no separate delivery charge and no minimum order value. You will not see a delivery line added at the final step of checkout, and there is no surcharge for a heavier order such as a multi-wrap option.

Where we ship

Orders are accepted and shipped within the United States only. That includes all fifty states and the District of Columbia. We cannot ship to addresses outside the United States, we cannot ship to freight forwarders, and we cannot ship to an address that differs in country from the one on the card.

We can ship to PO boxes and to APO, FPO and DPO addresses, although military addresses often add a week or more to the transit times below.

How long it takes

Orders are picked and packed within 1 to 2 business days, Monday to Friday. An order placed at the weekend or on a public holiday is packed on the next business day.

Once dispatched, parcels typically arrive 3 to 7 business days later by standard ground service. Total time from order to doorstep is therefore usually under two weeks, and often well under one. These are the carrier’s typical windows rather than a guarantee — weather, holiday backlogs and carrier delays are outside our control.

Tracking

As soon as your parcel is handed to the carrier we email you a tracking number. Tracking can take up to 24 hours to show its first scan, which is normal and does not mean the parcel is lost. If tracking has not moved for 7 days, contact us and we will open an enquiry with the carrier.

Where orders ship from

Every order is packed and dispatched from our fulfillment centre at 5071 Ball Rd #4026, Cypress, CA 90630. Authorized returns travel back to the same address — see the Fulfillment Address page and the Refund Policy.

Address accuracy

Please check your address before placing the order. If you spot a mistake, contact us within 1 to 2 business days and we will correct it before the parcel leaves. Once a parcel has been dispatched we cannot redirect it.

A parcel returned to us as undeliverable because of an incorrect or incomplete address is refunded for the goods once it arrives back. We cannot refund the shipping we have already paid on an undeliverable parcel, and we will happily send it again once you confirm a corrected address.

Lost or damaged in transit

If your parcel is marked delivered but is not there, check with others at the address and any safe place the carrier uses, then contact us. If a parcel arrives damaged, keep the packaging and send us a photograph — we will replace or refund it, and you will not be out of pocket. Returns are accepted within 30 days from the date your order was received.

Multiple items

An order containing several products normally travels as a single parcel. Occasionally we split a shipment so that part of it can reach you sooner; when we do, you receive a tracking number for each parcel and you are never charged extra for the split.

Questions about a shipment

Pure Serenity Shop LLC
Phone: 877-634-1410
Email: support@averunecareessentials.com
Hours: Monday through Friday, 9:00 AM to 6:00 PM Pacific Time

Personal information will not be shared with Third Parties.